Frequently Asked Question
What is Pet Asstastik?
Pet Asstastik is an online store offering fun, safe, and high-quality pet products for cats, dogs, and other lovely pets.
Do you sell products for all pets?
Yes, we offer products for dogs, cats, and small pets. Check product descriptions to see which pet type it’s made for.
Are your products safe for pets?
Yes, all our products are carefully selected to ensure they are safe, pet-friendly, and made from quality materials.
How do I place an order?
Simply choose your product, add it to your cart, and follow the checkout steps. It’s quick and easy.
Can I change or cancel my order?
You can change or cancel your order within 12 hours of purchase by contacting our customer support.
Can I track my order?
Yes, we will send you a tracking link by email as soon as your order ships.
How long does shipping take?
Shipping usually takes 7-15 business days, depending on your location. We’ll send you tracking details.
How much does shipping cost?
Shipping charges vary by location and order size. Free shipping may apply to selected orders.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment methods at checkout.
Is my payment information safe?
Yes, your payment is 100% secure. We use trusted and encrypted payment systems to protect your details.
Can I return a product?
Yes, you can return items within 14 days if they are unused and in their original packaging.
What if my item arrives damaged?
Please contact us immediately with photos. We will send a replacement or issue a refund.
How do I request a refund?
Contact our support team with your order number. We’ll guide you through the refund process quickly.
How do I know which size is right for my pet?
Check the size chart on each product page. If you need help, feel free to contact us.
Are your toys suitable for aggressive chewers?
Some toys are made for tough chewers. Please check the product description for durability details.
How do I clean pet accessories?
Most products come with care instructions. Usually, a gentle hand wash or wipe is recommended.
Do I need an account to order?
No, you can checkout as a guest. But creating an account helps you track orders and save favorites.
How can I reset my password?
Go to the login page, click “Forgot Password,” and follow the steps to reset it.
How can I contact you?
You can reach us through our Contact Us page or email us at kymbrly124@verizon.net
What are your customer service hours?
We’re available Monday to Friday, 9 AM to 6 PM.
Need Help?
Got questions or need support? Our team is ready to help with your order, delivery, or product details. Just get in touch—we’re happy to assist you.